Refund policy

Returns & Refunds Policy

At Tempting Art, each cake topper is individually handcrafted with care. Due to the nature of our products and for food safety and hygiene reasons, we are unable to accept returns, exchanges or change-of-mind refunds on cake toppers.

As many of our toppers are made to order or customised, please carefully review the product description, sizing, colours and any personalisation details before placing your order.

Damaged Items

Our cake toppers are delicate and are carefully packaged to help protect them during delivery. However, damage can occasionally occur while a parcel is in transit.

If your order arrives damaged, please contact us as soon as possible after delivery and provide clear photographs of:

• the damaged cake topper;

• the internal packaging; and

• the external parcel or shipping box.

We will review the damage and, where appropriate, work with you to determine the best available solution.

Incorrect or Faulty Orders

If you receive an item that is incorrect or has a fault caused by us, please contact us as soon as possible so we can assess the issue and arrange an appropriate remedy.

Change of Mind

We do not offer returns, exchanges or refunds for change of mind, including where you have selected the incorrect size, colour, design or personalisation.

Nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.